Support Center

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Contact us also in the following ways

Email: support@dualbix.com

 

Telephone: 644690551
Customer service hours:
Monday to Friday: 09:00 – 18:00

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Frequently Asked Questions

Shipping rates and policies

We ship orders, always, after payment confirmation. The delivery period will be a maximum of 10 working days for Dualbix equipment and accessories, depending on the destination population and the chosen payment method. In case of product unavailability, our customer service team will contact you to provide a solution and inform you of the delivery time once the product is available. Please, check that the details of your order are all correct, in case the delivery cannot be made due to a failure in the address / postal code, the customer assumes the costs of re-dispatch / return. In case of any error in the shipping details, feel free to contact us at support@dualbix.com

Shipping types:

National: the delivery time for shipments is from 48h to 72h (business days) depending on the destination city and the selected transport company.

International: the delivery time of the shipments will be maximum 15 days.

Shipping rates:

National shipments: free shipping costs

International shipments: will have an amount of € 15 shipping costs

Payment Methods

In our company we accept these means of payment for orders:

Payment by credit or debit card. This form of payment is immediate, comfortable and safe. Through the secure SSL connection, you connect to Stripe, so that the bank details are transmitted directly and Dualbix will not receive these details or have access to them. This payment method has a commission of 1.4% of the total purchase.

Payment by bank transfer. You will be provided with the details of the bank account where you must enter the amount of the purchase. Indicating as Concept the order number. If you choose this method of payment, you should be aware that the order will be processed when the payment is confirmed by the bank, usually within 24/48 hours. If you want to speed up this process, you can send us proof of the transfer to info@dualbix.com We keep the transfer orders active for five calendar days. After that time, if the payment has not been confirmed, the order will be automatically canceled.

Payment through PayPal. This payment method carries an extra cost of 2.9% to the total amount of your purchase.

Prices

The price of our articles and services is the one indicated at all times on our website.

If it is detected that there has been an error in the introduction of the price of a product or service, or in its description, after receiving an order, we will contact you as soon as possible to inform you of the incident, and offer you the option of cancellation or maintenance in the correct conditions. The automatic confirmation submission does not validate erroneous pricing conditions. In case of cancellation, any amount that had been paid will be refunded. Without your express agreement to the correct price conditions, the shipment will not proceed.

Discount coupons

Discount coupons can only be used one per order and per shopping cart.
Coupons are not refundable for cash.
Certain discount coupons are only valid for a certain category of products.

Installation & Compatibility

Our computers are delivered with the operating system selected by the customer in the purchase process. Windows 10 installation or compatibility for a macOS Catalina installation, in which a pendrive is included for free with the system installation without any modification. The customer will be solely responsible for the installation of the system once the equipment has been received, following some simple instructions provided by Dualbix.

Warranty

All the products offered are original products of the brand, with a factory warranty certificate and in principle without any defect. All come with a 2-year factory warranty, which begins operation from the time of purchase. In those incidents that justify the use of the guarantee, the option will be to repair, replace the item, discount or return, in the legally established terms. The guarantee will lose its value if any of the data on it or on the proof of purchase is modified, altered or replaced. The guarantees do not include deficiencies caused by negligence, blows, use or improper handling, or materials subject to wear and tear due to normal use.

If you wish to make use of the guarantee, please contact us through the Contact form

Refund

Products can be returned and refunded as long as the return claim is made within a period of 14 calendar days and that they comply with any of the following reasons that we detail:

  • Withdrawal: If you wish to exercise the right of withdrawal, you will find all the necessary information in our General Conditions.
  • Defective / erroneous product or incomplete order: If your order has not arrived as expected and you have received an incorrect, incomplete or defective order and / or product.

In both cases, please contact our Customer Service department through the contact form. To process the incident, we will need you to indicate the number of your order and the reason for your disagreement in order to process your request as soon as possible.